We all know the word customer satisfaction and there are many companies who have this feature in their products and services. But this is the thing of the past. Companies are working towards the present buzz word, i.e. customer delight (providing something extra which customer didn't even expected) and I am sure there are companies who have achieved this feature or trying to achieve. But hey, people are not happy with this even. They want something more. So the next level is Customer Ecstasy. I haven't experienced anything like that before in the products and services that I have used. What does it mean?
I am looking out for those companies which provides customer ecstasy to its customers. Do you know any? If yes then please share your experience.
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